When you are in the Information Technology profession, people come to you with every question that has to do with anything technology. There is rarely a buffer to their questions or an understanding of what we go through; people just assume that “The computer guy can fix it.” In most cases, that is true; however, people never realize that each new problem takes time to research, understand, and execute a plan. Most importantly, time that is spent fixing the little problems can consume a majority of one’s day. This is a double edged sword, because having the mindset of a technology guru gives us a logic that differs from that of a normal user (this is a generalization), creating a thought process or problem solving ability ideal for solving computer problems: nine times out of ten we can come up with a solution. That is great. But ten times out of ten, we will spend the time trying to come up with that solution.
Being in the technology profession, you get accustom to this type of behavior. It may be tedious at times, but at the end of the day you possess a skill set that not everyone has. Furthermore, there is a demand for people with these skill sets. The downside to this equation is the value of IT and knowledge of technology. Seldom do you ask people in professions other than IT to provide a service for free: I do understand that the closer the relationship the more probable it is that this will happen. The real point of this is that people will ask a favor of a technology expert regardless of their rapport.
This is where the importance of establishing that relationship with the technology department, or the computer guy, or whatever name you have for him or her. This is important as it creates a relationship that is not one-sided. Over the past few years of my life I have encountered and been part of the one sided professional relationship on giving side; conversely, I have also been lucky enough to have a few professional relationships that are two sided. Depending on the relationship, the level of expertise offered will vary; therefore, increased contact with IT (other than “My computers broke”) will also increase the level of service. Bottom line, treat the IT department with respect and you will be glad you made the effort. You may even learn a thing or two.